For Non-Customized Pieces
At Ardua NYC, we strive to maintain a certain reputation, one that provides excellent customer service!
With that said, we inspect all items before they are sent out to make sure that they are in perfect condition. If, however, you find that we've made a mistake on your order, please contact our support team as soon as possible (within 10 business days of receiving your order) and we'll quickly work to resolve the issue.
When contacting us about a return or exchange, please follow the instructions below:
- Email us with your order number and a quick explanation
- Ensure that all items are unworn and returned in their original packaging
- Ensure all items are shipped out to us within 3 business days of speaking to our customer care team
Please note: Items returned without authorization cannot be accepted. Furthermore, shipping for returned items are at the cost of the customer.
Once we receive the physical item, please allow 7-10 business days for your purchase to be refunded. If you are exchanging an item, please allow 5-7 business days to process the exchange and ship out your new item.
All custom/customizable orders are FINAL SALE. No Returns or Exchanges will be accepted.